General
Card Limits
The H&R Block Advantage Prepaid Mastercard® is subject to certain limits, as set out in the table below. Peoples Trust Company may change these limits in accordance with Applicable Law and will post notice on hrblockadvantagecard.payaccount.io at ...
IVR Access Code FAQ
What is an Interactive Voice Response (IVR) Access Code? An IVR access code is a 6 digit access code required for you to access the automated IVR system. This code is in place to prevent malicious actors from gaining access to your sensitive account ...
What is a Pre-Authorization and how does it work?
Pre-authorization, commonly known as pre-auth or auth-only, are a hold placed on a cardholder's account to guarantee access to said funds, basically confirming that your card is actually good for that amount. This is a common practice among merchants ...
Privacy Policy
Our Commitment H&R Block Advantage Prepaid Mastercard® Program Manager (“Program Manager”) is committed to protecting your privacy and confidential information while maintaining strong practices in the handling of all Personal Information. This ...
What are the features of the online card portal?
The online card portal (accessible here) is the gateway from which you can manage your account. Below are the tabs available to you and the features they provide you with. Dashboard This is your account's overview. On this page you can: View your ...
How do I activate my H&R Block Advantage Prepaid Mastercard®?
To activate your H&R Block Advantage Prepaid Mastercard® , please go to hrblockadvantagecard.payaccount.io. Before proceeding, make sure that you have your card handy as you will need to have the following information in order to activate your card: ...
Why should I register my card?
By registering your card, you gain various benefits such as the ability to monitor your balance and review your transaction history. Additionally, you can update your personal information and mailing address, perform transfers, and even access your ...
Help! My account is locked.
Account locking is a financial security feature and cannot be overridden. Your account can get locked if you entered your information incorrectly too many times. The fields are case-sensitive which means that even if the information that you entered ...
How to create a ticket?
Creating a ticket is simple. You should be able to see a button next to the search bar that says "Add ticket". If not, click on this link and you'll be redirected to the ticket submission page. Once you're on the ticket page, you'll see a number of ...
Fraud FAQ
How can I protect my card information or the safety of my physical card? It is your responsibility to track your account activity and safeguard your card information. This should always be a paramount priority on your mind. Hence why we advise you to ...
I may be a possible fraud victim. What should I do?
Here are the list of steps that you need to go through: Identify the exact fraudulent transaction on your account Reach out to us by creating a ticket here. Fill up the form that we have provided you with the details of the suspected transaction Wait ...
How do I view my ticket?
To access your ticket through the Help Center portal, it's essential to have a registered Help Center account using the same email address you used to contact us. If you haven't signed up for an account yet, please visit the sign-up page to create ...
What happens if I would like to return something I purchased with a Prepaid card?
Each merchant has a different return and refund policy. Therefore at the merchants discretion they could credit your Prepaid card, provide you a cash refund, or a store credit. In any case, keep your Prepaid card on you when making a return. The ...
Why is it that my H&R Block Advantage Prepaid Mastercard® doesn't work on some websites when it works for others?
If a website or merchant accepts Mastercard®, technically the card should work. However, not all merchants accept prepaid cards. Some are more flexible, while others have stricter policies. This depends on the payment system the merchant uses and the ...
What does 'suspend card' mean?
If a website or merchant accepts MasterCard, technically the card should work. However, not all merchants accept prepaid cards. Some are more flexible, while others have stricter policies. This depends on the payment system the merchant uses and the ...
Can I change my pin?
Unfortunately, the default PIN number cannot be changed.
What if I forget my password?
We understand that forgetting your password can be a common issue for cardholders. To reset your password, please visit the cardholder portal at http://hrblockadvantagecard.payaccount.io/. Click on the "forgot password" link and enter the username ...