How to create a ticket?

How to create a ticket?

Creating a ticket is simple. You should be able to see a button next to the search bar that says "Add ticket". If not, click on this link and you'll be redirected to the ticket submission page.

Once you're on the ticket page, you'll see a number of fields that you need to fill up. Here's a general guidance on what you need to fill in:
 
Contact Name
Your first and last name
Email 
Your email address. Please make sure to whitelist our email domain (hrblockadvantagecard@mycardholdersupport.com) to avoid it from getting caught up in your spam filter
Subject 
Be as simple and concise as you can regarding your issue
Description 
You can put your message here. Please include all the relevant information here. Please do not provide your CVC number. 
Product Type
What kind of card do you have. If you do not have one, mention the program that you're inquiring about.
CH Ticket Request Type
The type of your request. Choose the one that is the closest to your issue

There are also additional fields such as Priority and Attachments. These can be left as is, unless you're reporting an error code upon which we will need a screenshot of the error that you're facing.

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