Related Articles
How do I view my ticket?
To access your ticket through the Help Center portal, it's essential to have a registered Help Center account using the same email address you used to contact us. If you haven't signed up for an account yet, please visit the sign-up page to create ...
What happens if I would like to return something I purchased with a Prepaid card?
Each merchant has a different return and refund policy. Therefore at the merchants discretion they could credit your Prepaid card, provide you a cash refund, or a store credit. In any case, keep your Prepaid card on you when making a return. The ...
E-transfer failed or not going through
The most common reason for an e-transfer to fail is simply due to the fact that your security question contained an invalid character or too much character. However, the reasoning may not be identical for all failed transfers as you'll see below. ...
I’m not receiving my etransfer
For Transfers sent via Interac Double check if you received any email asking you to approve the transfer. It may have landed in your spam/junk folder by mistake. If you do not see any email asking you to do so, keep an eye out for the follow up email ...
Fraud FAQ
Do you have a particular question that wasn't answered by our original fraud article? Have a look here as well: How can I protect my card information or the safety of my physical card? It is your responsibility to track your account activity and ...