Related Articles
How to create a ticket?
Creating a ticket is simple. You should be able to see a button next to the search bar that says "Add ticket". If not, click on this link and you'll be redirected to the ticket submission page. Once you're on the ticket page, you'll see a number of ...
What are the features of the online card portal?
The online card portal (accessible here) is the gateway from which you can manage your account. Below are the tabs available to you and the features they provide you with. Dashboard This is your account's overview. On this page you can: View your ...
How do I cancel my transfer?
Please see below the steps to cancel your transfer: via the Cardholder Portal Log in to the portal. Click on Transfers. Click on Transfer History. Locate the pending transfer and click Cancel under the Action column. Confirm the cancellation. The ...
I’m not receiving my money transfer
For Transfers sent via Interac e-Transfers® Double check if you received any email asking you to approve the transfer. It may have landed in your spam/junk folder by mistake. If you do not see any email asking you to do so, keep an eye out for the ...
Money movement failed or not going through
The most common reason for an e-transfer to fail is simply due to the fact that your security question contained an invalid character or too much character. However, the reasoning may not be identical for all failed transfers as you'll see below. ...