Here are the list of steps that you need to go through:
- Identify the exact fraudulent transaction on your account
- Reach out to us by creating a ticket here.
- Fill up the form that we have provided you with the details of the suspected transaction
- Wait until the fraud investigation completes
Simple! Once we've gathered the necessary information, it will be passed to the appropriate authority for processing. These can take time, well up to 30 calendar days to us to receive a response i.e. conclusion of said investigation. We understand that this is a long waiting time and you're more than welcome to reach out for any update. We'll do our best to provide you with one, if any.
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Do you have any further question that wasn't answered by this article? Please have a look at our Fraud FAQ article as well.