H&R Block Advantage Prepaid Mastercard® Help Articles and FAQs

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I have an H&R Block card from the legacy program. How do I get the new one?
For cardholders who has the legacy card that was issued by DC Bank, please kindly submit a ticket with our team by going to this page. Please make sure to select "Legacy cardholder" as your ticket request type. Once your ticket is submitted, we will ...
Privacy Policy
Our Commitment H&R Block Canada Advantage Card Program Manager (“Program Manager”) is committed to protecting your privacy and confidential information while maintaining strong practices in the handling of all Personal Information. This Privacy ...
How do I download the Advantage App?
The Advantage App is currently available on iOS and is slated to launch on Android soon. Navigate to your App Store/Play Store (depending on your platform of choice) and search for Advantage App. If you are unable to locate the app, you can install ...
How do I suspend/unsuspend my card using the app?
Suspending or freezing the card allows you to prevent unauthorized use of the card. You can suspend or unsuspend the card at any time. To suspend your card: Tap "Freeze Card" Tap on the switch Select "OK" when asked if you want to freeze your card ...
How do I transfer funds using the app?
You can send and receive money using the H&R Block Advantage Card app. Refer below for the steps. Send Money To a Bank Account Tap Move Money Select e-Transfer® Enter the amount that you wish to send Select the recipient The recipient will need to ...

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How do I suspend/unsuspend my card using the app?
Suspending or freezing the card allows you to prevent unauthorized use of the card. You can suspend or unsuspend the card at any time. To suspend your card: Tap "Freeze Card" Tap on the switch Select "OK" when asked if you want to freeze your card ...
What if I forget my password?
We understand that forgetting your password can be a common issue for cardholders. To reset your password, please visit the cardholder portal at http://hrblockadvantagecard.payaccount.io/. Click on the "forgot password" link and enter the username ...
Can I change my pin?
Unfortunately, the default PIN number cannot be changed.
What does 'suspend card' mean?
If you notice any unauthorized activity or are unsure about any transactions on your card, and you want to protect your current balance, you can simply go to your card's online portal and click on "suspend card". This action will temporarily block ...
Why is it that my card doesn't work on some websites when it works for others?
If a website or merchant accepts MasterCard, technically the card should work. However, not all merchants accept prepaid cards. Some are more flexible, while others have stricter policies. This depends on the payment system the merchant uses and the ...

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